Cancellation & Refund Policy

At Emerald Coast Beach Rides & Rentals, we understand that vacation plans can sometimes change. We strive to keep our cancellation policy fair and flexible while also protecting reserved inventory and scheduling.

Standard Cancellation Policy

• Cancellations made 7 or more days before the scheduled delivery date are eligible for a refund minus a non-refundable holding fee equal to 15% of the reservation total, with a minimum holding fee of $45.

• Cancellations made within 7 days of the scheduled delivery date are eligible for a refund minus a 25% non-refundable holding fee.

• Same-day cancellations, no-shows, or cancellations after delivery may be non-refundable.

Weather Emergencies & Emergency Situations

Refunds, credits, or rescheduling due to severe weather events (not rainy days), tropical storms, hurricanes, mandatory evacuations, travel disruptions, emergencies, or other unforeseen circumstances may be considered on a case-by-case basis at management discretion. In certain situations, we may issue additional refunds, credits, or rescheduling options at our discretion.

Reservation Holds

When a reservation is placed, the selected equipment and delivery time are reserved specifically for your booking. Cancellation fees help cover scheduling, preparation, lost booking opportunities, payment processing fees, and reserved inventory.

Questions

If you have any questions regarding your reservation or cancellation eligibility, please contact us as soon as possible. We are always happy to work with our customers whenever possible. 850-543-1110